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Questions & Answers
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What is the availability of your fans? Most of our fans are in stock, ready for immediate shipment, and we ship most orders within hours after being placed. Fans which are not ready for immediate shipment have availability remarks next to the Order button, such as in this example:
Please be aware that fans can go out of stock or be discontinued at any time, without notice. So, if you are interested in a particular fan, our recommendation is ordering it with no delay.
How fast will I receive the fans I order? Fans in stock are usually shipped within hours, and we offer the fastest shipping methods for you to choose, so that your fans arrive as soon as possible. Transport time depends mainly on where the shipping address is located, on the selected shipping method and on the season. The following are typical transport times, that we constantly verify, for our three shipping methods: Registered Air Mail FedEx Registered Priority Postal Parcel
What is the cost of shipping? Here at myhandfan.com you never pay extra for shipping. So, if you buy a single fan for, let's say, US$29.00, that's exactly what you pay. Wherever in the world you want the fan shipped to. This is so because shipping via registered air mail* is included in the prices of our fans. For express deliveries, FedEx shipping is also available, free or at reduced cost (Continental U.S. destinations only). For complete information about our shipping policy, please click here. *Registered priority postal parcel for orders from our sections "Fans for Weddings And Parties", "Stamp Your Own Hand Fans!" and "Fans for Occupational Therapy Workshops"). Please be aware that FedEx shipping of fans from these sections is always subject to extra charge. For a quotation of the FedEx shipping cost of these fans to your address, please send us a message.
Do you ship to my country? Yes, we ship orders to customers worldwide. For information about how soon you may expect your order to be delivered, please click here. If you are in doubt about shipping to your location, please send us a message indicating your shipping address and Zip or Postal Code.
Can you ask the Post Office or FedEx to leave at house-no signature? For tax reasons, we must obtain a proof of delivery for every order. If you plan to be absent at the time of delivery, you may ask your order to be shipped to your office, to a friend's or neighbor's, etc. while keeping your home billing address. For this purpose, please use the separate shipping address option on the shopping basket.
Do you accept phone, fax or mail orders? Yes, of course! Whenever possible, and in order to avoid spelling mistakes, please send a written order. If paying with credit card, you may easily order online, selecting the "Credit Card Via Telephone" payment option on your shopping basket. Then we will call you for taking the credit card information. Or you may e-mail, fax or mail your order. Please never send your credit card information on an e-mail message.
Do you accept payment by check or money order? Yes, of course! When paying by check please make it payable to a bank in Spain, otherwise it may carry processing charges which would have to be added to the purchase price. If you are in doubt, please contact us. If paying by money order, please make sure that the order is payable in Spain. Very few of our customers choose this payment method, and we regret that we can't offer reliable information about money order services.
As I live in Europe, with a euro-denominated credit card, would it be possible to charge my purchase in euros? Certainly. When ordering, please ask us to do so by using the ordering instructions text box on your shopping basket. We will use the currency conversion rate indicated by oanda.com.
Is it necessary to attach
a copy of the invoice to the shipment? If the order is shipped to a country in the European Union, we don't have to include the invoice, which will be separately mailed to the buyer. So, the tax will be paid by the buyer, and the recipient will not see the invoice. For shipments to countries outside the European Union, we must attach their corresponding invoices to the shipping boxes. This may result in the recipient having to pay tax and seeing the invoice. It may be better that the order be delivered to the buyer, who may resend it to the recipient after paying tax and removing the invoice from the shipping box. Our shipping boxes are easily reusable.
Can you send me a catalog of your fans? Sorry, we don't work with print catalogs at this time. You are always welcome to visit our Web site, which is constantly updated with availability information for each fan. For coming back to our Web site, please bookmark this
page now or type We will be glad to answer your questions by e-mail, fax, letter or telephone.
Where are you located? We are located in Barcelona, Spain, from where we very efficiently ship orders to customers worldwide. For complete information about us, please click here.
Do you have a physical
store where I may see Sorry, we don't have it. We specialize in worldwide online commerce, which allows you to conveniently purchase fans from anywhere with an Internet connection, and have them delivered a short time afterwards. Our structure and office hours are optimized for providing excellent service to our online customers worldwide, and so we don't have a physical store for conventional over-the-counter sales.
How should I care for my fans? Hand fans last a lifetime if handled with minimum care. Please click here for a few simple rules that will keep your fans beautiful and functional for many years.
How should I display my fans? If you choose to frame your precious fans, manage to keep them, stressless open, inside hermetic frames. Place the framed fans away from sources of light, heat and humidity, which might deteriorate their components. For instance, never place your displayed fans under sunlight or spot lights, or above a heater. Never use fans, even framed, for decorating a bathroom or a kitchen. Displaying fans on stands for extended periods of time is not recommended, as they may warp.
Do you wholesale? We are committed to take full advantage of the Internet for directly providing excellent products and services, at the lowest possible prices, to consumers and professional buyers. In order to keep our commitment with maximum efficiency, we focus on retail sales only. We do not sell through dealers or distributors.
Are your fans truly handmade? Our fans are totally handmade by the best fan masters and artisans. Only the best materials are used, and work is being executed with extreme care in a time consuming process which remains mostly unchanged since centuries ago. The presence of small imperfections is unavoidable, as these are inherent to the use of natural materials, to the handicraft nature of hand fans, and to the fan making process. No matter how luxury and costly a fan may be, it may have small imperfections, which indicate its handicraft nature.
Can a hanging loop be added to those fans that don't come with it? Yes, you may order a hanging loop to be added to the ordered fan. For more information and ordering, please click here.
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