Customer Testimonials

The following messages and excerpts are a few from the many similar ones which make part of our everyday correspondence with our customers, from their acknowledgement of receipt messages, and from the comments left on our Customer Satisfaction Survey form. We have reproduced some of the messages in their integrity, as well as parts of other messages which are relevant for this purpose. In order to protect the privacy of the senders, we have included their initials instead of their full names. We have respected upper case characters, emoticons, etc., as originally written by their authors.

We are deeply grateful to all the persons who have trusted us since our early days online, back in 1996. Not only they have shown their confidence ordering from us, but they tell their friends about us, link their websites to ours, and send us these encouraging messages. It is thanks to their support that we are here today.

Forgive my tardiness in passing along my highest compliments to you and your company. Although initially leary of ordering something over the internet internationally, my experience with your company was excellent. Your prompt processing of my order and the speediness of its delivery were superior, even during the busy Christmas holiday season; even better than service I receive from domestic companies here in the United States. Secondly, I simply must pass along my compliments for the high quality of your product. I gave the fan to a very dear friend of mine, who proudly uses it daily! And of course, I smile every time I see her use it! To top it all off, you are located in Barcelona, where we visited last February, and plan to return with my friend's daughter this coming December. We do hope that you have a shop that we can visit while we are there in your most beautiful city. Again, my deepest thanks for your wonderful service and products. Most sincerely yours,
D.S., California, USA

The service and quality is outstanding! The company has great communication and wonderful quality that I highly recommend.
T.E., California, USA

Beautiful fans! Love it!
S.M.M., California, USA

[...] all was in good order exactly as we had requested. Thank you again for your good service and the wonderful fans. Sincerely,
G.E. for Mrs. A.A., California, USA

My entire shopping experience was delightful. Excellent attention was paid to every detail.
J.R.W., California, USA

I was so pleased with my first order that I am back to purchase more of your exquisite fans! I originally purchased your fans primarily as a fashion accessory, because they are so beautiful. But after using them, I see how valuable they are to have in the hot weather and how they are very well made. Now I am purchasing additional fans so I can have them everywhere for cooling purposes. I am recommending them to all my friends for their beauty and practicality. I would think that with the early summer heat wave we have experienced here in the USA, hand fans should make a strong comeback as a practical and beautiful item every woman (and man) would want to have with them at all times. Also I must mention the excellent customer service I received from [your sales representative] on my first order. Thank you.
K.C., Maryland, USA

[...] Just wanted to let you know that I received my lace fan today. It is so nice and cool. Thanks a lot.
Z.F., Manchester, United Kingdom

Good news - the fans arrived safely. My wife to be is delighted - they are just what we wanted. Many thanks for all your help and good luck. Best,
E.D., Brentford, United Kingdom

Thank you very much Sir! The fans have arrived in perfect condition. Everything fine. I like them very much... Good job and kind assistance. Gracias,
G.D.M., Geneva, Switzerland

I have got the handfan already yesterday, Monday! And I think it is really lovely. Thanks a lot for posting it so promptly. Kind regards from Switzerland.
E.W., Zürich, Switzerland

I just received my fan and again it is beautiful and I will enjoy it as much as my previous one. Thank you very much.
J.V., Maryland, USA

[...] I ADORE my fan and have purchased a second one for my best friend. Your beautiful fans are such a treasure and I doubt this will be my last purchase. Thank you so much!
L.C., Texas, USA

We have already received the program fans, and they are gorgeous. Thank you for all your time and energy. They are going to be one of the memorable things about our wedding. Thank you,
K.V.B., California, USA

Your fans are absolutely beautiful works of art! I just received my fans and I am in awe of their beauty and grace! Such workmanship; such style! Thank you, thank you!
K.S.G., New York, USA

thanks, thanks, thanks, thanks, I received my item and --I LOVE IT....
A.D., New Jersey, USA

The three fans I ordered arrived yesterday. They are fabulous! I liked how you wrapped them with care for shipment to me. Thank you very much! Sincerely,
R.B., California, USA

I just received my fan. It's so beautiful. Just what I was looking for. Thank you very much for the most beautiful hand fan I've ever seen. Cheers,
A.F., Washington, USA

I am very pleased with my plain medium bubinga/black fan. As an accessory it is comforting to hold, classic in beauty, unusual (at least in California) and allows me to feel elegant when the temperature soars. Stylish with summer linens, tailored suits and spare black dresses.
N.C., California, USA

Just wanted to tell you, fans arrived today, they're glorious, I love them! Everything went smoothly, I'll soon place another order. Thank you so much, have a wonderful day.
P.S., New Jersey, USA

Your quality of product and service are amazing. Thank you so much for your help!


[We] wanted to thank you again for your service and quality of products. Your fans were the beginning of a magical day for us and all our guests were mesmerized by the beauty of your invitation. Thank you. Best regards,
R. B-C. and B.C., New York, USA

Wouldn't it be a wonderful world if all businesses were as prompt and thorough as yours?

I'm only sorry that your customer survey has no rating higher than "very satisfied." I have purchased several fans through the site and made enquiries about a custom fan design possibility. And every interaction was addressed promptly and professionally.
S.C., New York, USA

I just wanted to let you know that I have just received the invitation fans today. I loved them; they are so beautiful and so elegant. Great job, well done. I would also like to thank you for all your help and effort, you have been a great help. I really appreciate it. Thanks again for the great outstanding service :)
Kind Regards,
D.I., Auckland, New Zealand

My fan arrived safe and sound--the pictures online were great, but don't really convey the richness of the wood and the painting--and the sound! It's a lovely thing. I'm so happy to have it. I'm placing a second order for another of your beautiful fans, and for a simpler one I'm going to paint myself. [...] Thank you again and warm regards,

Both fans arrived today around noon. Again, I'm struck by how beautiful they are. I ordered the black one because I wanted something close to an antique fan; it's just what I wanted, only more so. The brown one I'm going to paint is striking on its own. The wood is so delicate. They have something face to face that just doesn't come across on the computer; I'm not sure, maybe it's personality. In any case, thank you so much, and thank you for such a speedy delivery. Warmly,
A.D. New York, USA

The fans are here thank you so much. I am so excited, they do look so beautiful. [...] Wish you all the best in your business. Thank you once again.
N.C., Hornchurch, United Kingdom

Hello from Oklahoma, U.S.A! I purchased two lovely fans [...] and am thrilled with my purchase. The craftsmanship is excellent. I am very pleased to do business with your company and would do business with you again. Buying overseas can be difficult sometimes. I am very happy to report that that was not the case with your company. I was kept current as to the status and delivery of my order, which arrived quickly, as scheduled. Now I can be cool under 13 layers of organza, silk, and satin (bridal gown) and on evenings out (ballroom style) dancing. Keep up the great work! Thank you very much. Best wishes!
Miss S.Z. Oklahoma, USA

Je viens de recevoir le quatrième éventail que j'ai commandé chez vous. Il est absolument magnifique. Je pense que je ne tarderai pas à agrandir ma collection par l'achat d'un cinquième. Merci aux artistes qui les conçoivent. Ils sont vraiment très beaux.

Translation: I have just received the fourth fan which I ordered from you. It is absolutely splendid. I think that I will not be long in increasing my collection by the purchase of a fifth fan. Thanks to the artists who conceive them. They are really very beautiful.
M.M., Royan, France

My fan arrived today--I love it! I am really enjoying using it. I am definitely going to have some more of your wonderful fans! Yours,
R.L.D., Texas, USA

I can confirm that the fans have arrived and I am delighted with them, they're absolutely lovely! I will be recommending you everywhere, thank you so much!
Regards,
J.R., Larroque-sur-l'Osse, France

Today, we received the Bridal Fan at 5:00pm at San Juan Puerto Rico. Our thanks for the excellent service and customer follow-up information provided regarding the purchase and shipment of the fan this week. Thank you very much and we look forward in the near future to purchase other items from you. I am sure the bride (my future daughter-in-law) will appreciate it very much.
Cordially yours,
C.M. and Dr. D.M., San Juan, Puerto Rico

When I received my fan, I was truly in awe. I have received many compliments and I have recommended your website to my friends. Thank you, again,
S.B., California, USA

Yes, yes, yes! The fans arrived and they are fabulous! It has been a pleasure doing business with your company. Your product is unique and will add another dimension to the upcoming party.
C.P., Georgia, USA

My two fans arrived yesterday. They are absolutely beautiful! What a wonderful way to keep cool and display a lovely work of art. I am looking forward to seeing more contemporary paintings on your fans. Outstanding! I am very pleased with my purchase.
Y.V.B., New York, USA

I just want to let you know that we received the fans yesterday and we love them! Thank you so much for your wonderful service and I'm really glad I listened to your recommendation with the blue fan and silver words. It looks a lot better than the black text on ivory fans! Take care and we will be recommending others to your website on our wedding day!
A.W., California, USA

Just to let you know, I have received my order. Thank you very much. I must say, the fans are even lovelier in person than on the website. I am planning on giving them to my fiancée for Valentine's Day and I am certain that she will love them also. Thank you again.
P.P.M., Utah, USA

J'ai reçu aujourd'hui l'éventail que j'avais commandé : il est tout simplement somptueux et les matériaux superbes. Il va beaucoup voyager, tout particulièrement en Italie où je me rends régulièrement. Je recommanderai très volontiers votre société pour ses magnifiques éventails ainsi que l'attitude très professionnelle de votre équipe. Sincères remerciements et salutations.

Translation: I received today the fan which I had ordered: it is quite simply sumptuous and the materials are superb. It will travel much, particularly to Italy where I go regularly. I will recommend very readily your company for its splendid fans as well as the very professional attitude of your team. Sincere thanks and regards,
L.A., Pordic, France

May I take this opportunity of thanking you for the excellent service that you have provided so far. I received the two fans so soon after placing my order, that I was quite astonished. Service from other internet sales providers is nowhere near as good as yours. The fans I have are beautiful, and I am so pleased, as one is to be a present for a relation. I cannot wait to receive the next one.
With kind regards,
J.S.C., Aberdeenshire, United Kingdom

I wanted to drop you a line to first thank you for your quick response to my inquiry. Secondly, to let you know that I received the fans today and they are absolutely beautiful! I ordered one for my Mom and one for myself. Upon seeing my Mom's, I realize that I have to order one just like hers for myself. :) Thank you again for your fast response, the prompt shipment, and most all, these beautiful fans. Now I know what to buy for the women on my gift list and just exactly where to go for them. Thank you so much! Best regards,
D.V., Maryland, USA

Just a quick message to inform you that I have received my fan this morning in the post. The quality is impeccable as usual and thank you for making it stress free and pleasurable shop. With kind regards,
I.S.K., Labege, France

I received the box of fans today and everything looks great. Thank you so much for such good and quick work.
P.W.M., California, USA

This is the third fan I have ordered from you. All of your fans are exquisite! I am looking forward to receiving it and using it right away. Thank you so much for your promptness in replying to my messages and in sending all three of my fans. They arrive quickly and in excellent condition.
M.M.N., California, USA

I received my beautiful new white fan last week and I'm so pleased by the high quality, the design and the way it was packed and shipped. Thank you very much for your kind and fast service. Sincerely,
N.G., Offenbach am Main, Germany

I received the Fans. Perfect Perfect. Thank you so very much for all you did. What a wedding we are going to have. Great workmanship and quality in your product. Thank you again.
L.S., New Jersey, USA

I love it, I love it, I love it.
Thank you so much it’s so beautiful.
A.J.A.A., Doha, Qatar

I recently received the fan I ordered. It arrived in perfect condition. It is even more beautiful than it appears in the picture. I had wanted a fan like this for many years. It is truly a work of art. I am extremely satisfied with my purchase and wanted you to know. [...]
E.R., Puerto Rico, USA

Just a note to say the fans arrived today, and I am so pleased with them! They will be used at my wedding for the bridesmaids in lieu of flower bouquets. They are so beautifully painted and exquisitely made, I know the girls will enjoy them for years to come as well. Thanks again for your lovely product. Sincerely,
G.H., Oregon, USA

I received the fans and they are as beautiful as I imagined. Thank you very much for completing the details of my wedding and making it perfect :) . Thank you again.
M.K., Riyadh, Saudi Arabia

Thank you for your kind email, I received my fan today and it is beautiful. I'm giving it to my coworker as a present and I’m quite sure she will be very pleased. Thank you for your prompt service. Sincerely,
P.C.K., Texas, USA

MUCHAS GRACIAS
My wife would like to thank you and your team very much for the exquisite fan which she received yesterday and says the packaging was very well thought and she adores the hand painting so please consider this as thanks from one very content customer and apologies for any incorrect Spanish. Thank you again,
S. and I. S.K., Odars, France

I love fans and use them daily. My IDECO fan arrived yesterday. I waited in great anticipation to get it..... today! IT IS ABSOLUTELY LOVELY. Everything about your craftsmanship: the website, the fan, the packaging, your communications, the shipping reflects quality and great respect for materials, creativity, structural integrity and beauty. I love this fan and look forward to using it as well as planning which IDECO fan I’ll get next! Sincerely,
R.H., New York, USA

I have received the fans and wanted to thank you for them. They really turned out wonderful - and I’ll be sure to tell everyone where I got them from. Thanks so much for everything.
D.Q., Dubai, United Arab Emirates

We received the fans. We all loved them very much! Thank you again for your great service and I hope to do business again. Sincere regards,
N.D.G., California, USA.

I received my order yesterday. It arrived in good condition and undamaged. I am delighted with the fan, which is a birthday present for my sister. Because we are Spanish, I will be sending the customs documents along with the fan. She will love that it is an authentic Spanish fan. Thank you very much. Sincerely,
L.C., Arizona, USA

Thought you would like to know that I used my fan for the first time on Saturday night when I went to an outdoor concert. I received numerous compliments on the beauty of my fan and I gave your website address to many people. I hope it results some sales for you. Thank you for providing such a wonderful product and best wishes for continued success.
D.W., Georgia, USA

I received my fan today and it is just beautiful. The timing was perfect; I was going to my friends wedding and wanted to take it with me. It arrived two hours before the wedding. What a nice surprise that was. Ideco fans always turn heads. Friends are always asking can I see that fan please. My reply is yes I will open it up for you and show you. […] Sincerely,
O.B., Indiana, USA

I received my lovely fan today and I am so happy with it. Thank you very much.
M.L.B., Washington, USA

Just to thank you for the fans which arrived already today. Wonderful! Merci and greetings.
U.G., Brabant wallon, Belgium

If your fans weren't so beautiful... I would still have it today!!! I put it down for a second and it was gone... yes it was stolen!!! I didn't even have it a week!!! Oh well, I hope I have better luck this time. Thank you again for your great service.
K.K., New Jersey, USA

Just a quick email to thank you very much for the fan you sent me last month. It was a special birthday present for my mother who was delighted with it. The quality of the fan was quite exceptional, rare to find nowadays, and will be a treasured possession.
T.B., London, England

I need to write to thank you for the gorgeous fans you made for my stepdaughter's wedding. They are spectacular! The delivery time was exceptionally fast. We can not wait until the wedding when everyone sees the gorgeous fans you made for the wedding program. What an opulent treasure they are for us. Again, many, many Thanks.
T.A.P., California, USA

I just received the fans. They came out beautiful. Thank you very much and I'll be sure to pass on to my friends and colleagues the excellent workmanship and service you provided. Thanks again,
T.L., California, USA

Thank you so much for the large order of customized fans you created for an event for us – they are of exquisite quality and arrived promptly. Thank you also for the professionalism and efficiency with which the entire process was managed – I have no hesitation in recommending you.
R.D., L., London, England

[The fans] look really fantastic! We are both so pleased with them and I'm sure our guests will love them as well. Thank you again for all your help.
Kind regards,
B.C., London, England

Upon opening my fan I was utterly speechless - it is gorgeous! I will carry this fan with pride during my wedding! Thank you for such a beautiful piece of art!
J.L.E., Minnesota, USA

The fan arrived in fine shape, and my wife likes it very much. Thank you for your attention.
C.V.Y., Virginia, USA

The most beautiful and exotic fans I have ever seen. I have ordered two from you and I feel like such a graceful and elegant lady when I open my fan for everyone to see.
V.R.H., North Carolina, USA

Dear friends at myhandfan.com – I love the fan I recently bought from you! I take it everywhere and tell everyone where I got it. I just wanted to say "Thank you!", so I made you a bookmark. Muchas, Muchas Gracias! Sincerely,
K.C., Oregon, USA

I wish to inform you that I have received my order of three fans. Thank you for your excellent delivery service, and I look forward to contacting you at a later date for more of your fans. Yours faithfully,
D.M., Adelaide, Australia

I have received my fan today. I am very satisfied. It's exactly the product that I was searching for. Thank you very much. Best regards,
A.M.L., Biarritz, France

Hello, I received the fans and as expected, they are beautiful. Thanks so much! Regards,
A.S., Tennessee, USA

The fan arrived today with great speed and in perfect condition. I thank you for this most lovely and graceful accessory. You can look forward to future orders from me, and I will certainly tell admirers of the fan of its distinguished provenance. With greetings and much appreciation,
M.A.S., Michigan, USA

The fans arrived last week and are wonderful. Thanks for being so prompt. [...]
G.G.S., Rhode Island, USA

The fan I ordered for my daughter's wedding arrived today. It's so lovely I could weep. [...] I will certainly recommend your company to my friends... Thank you ...
J.B., Iowa, USA

I am happy to report, my order for two hand fans was delivered in excellent condition. As always, it has been a pleasure working with you and your company. W.R.J., Maryland, USA

We received the fans and they are all very beautiful! Thank you so much, it was a pleasure doing business with you! Thanks again!
H.M., Pennsylvania, USA

Your fans are beautiful!, I am looking forward to more fans painted by Jesus Costa. They are quite marvelous!
D.C., Indiana, USA

[The fans] are perfectly splendid, your company did sterling work!

Your fans were pronounced as the "best gift ever" from the participants, who had received various different mementoes for participating in the previous versions of the [event].
L.H., Geneva, Switzerland
(After purchasing custom printed fans for an event)

I wanted a fan for my mother that was originally out of stock. I emailed the company that I was interested in ordering it as soon as it was available. A nice customer service rep contacted me back within a few days and explained that they would email me when it became available. And they did! I was so happy to receive it in the mail shortly thereafter. Now I have the perfect wedding thank you for my mother.
S.V.D., Virginia, USA

I ordered my fan Sunday night, received it Wednesday morning. How great can that be!!!! The fan is gorgeous. Thank you so much!!! Mil gracias!!!!
K.S., New Jersey, USA

...thanks again for the wonderful wedding fans u made for my upcoming wedding. Everyone loved them! [...] thanks again and have a wonderful day.
S.A., California, USA

[...] The fan I received is much more elegant than I visualized it from your website picture, while still being suitable for accessorizing casual clothing. I only wish I had known about your lovely and useful fans before the great power blackout in the Northeast United States last August!
C.V., New York, USA

I received my order today. Wow! Thank you for another gorgeous fan. You overwhelm me. God has given you great talent. I am looking at getting some more here, real soon. [...] Thanks,
O.B., Indiana, USA
(After receiving the second order)

Received my fan today and it is very beautiful. I have been looking at your fans for over two years and finally could not resist any longer. I just had to get one and when I received it, it was even more beautiful than I imagined it to be. I originally bought my fan as a photo prop but it is so beautiful I will be using it for myself instead. Sincerely,
O.B., Indiana, USA

[...] The fan arrived safely last week. Again I'm so pleased about your high standard of quality. [...] Thank you very, very much for your excellent service. Sincerely,
N.G., Offenbach am Main, Germany

Thanks so much: the fans arrived and are lovely. I am really pleased.
J.L., Illinois, USA

Unparalleled! The fans are absolutely gorgeous and the service was second to none! I will definitely be ordering again.
A.O., Luxembourg

My order arrived today in perfect condition, and the fan is beautiful. It is a Christmas present for my wife. Thank you for your great service.
L.J., Maine, USA

I used my fan last night at dinner with friends. Everyone wanted to look at it and "snap" it open.....quite a success.....AND I was cool all evening!
B.S., South Carolina, USA

[...] Quality from a quality business. I am impressed, delighted, and committed to make other purchases in support of an unusual business ethic in today's rather haphazard world. [...] You are the one who made this online shopping experience have a touch of elegance. Yes, the product is lovely, but it still needs a talented, helpful soul to make the world of Internet business seem safe, personal and caring. You have done that. [...]
S.J., Oregon, USA

I LOVE my fans! They are beautiful, have a lovely 'snap' and I'm telling all my friends about them! Thank you for making them available. Cheers,
H.N., Illinois, USA

My lovely fan arrived today and I am delighted. Thank you again for a beautiful product and equally beautiful service! Sincerely,
S.S., New York, USA

Received [the fan] today and it's beautiful! Can't wait to give it to my friend who collects fans. Thank you very much!
A.L., California, USA

Just a note to let you know that the fans were a huge hit at the wedding, everyone commented on how beautiful they were!! The rain held off and it was a beautiful day!! Thanks again for your part in making my daughters day a little more special!!!
J.B., Indiana, USA

Thank you for shipping the order so promptly. The fans arrived and they are beautiful!!!!! Thank you for such excellent service and such beautiful products. I cannot wait to give them out and to hear all the "ooohs" and "aahhhs" they will receive.
C.P., Washington, DC, USA

I happily received my fan today, and it's gorgeous! I just wanted to thank you for all your help and time. Thanks again,
B.S., New York, USA

I love your fans. Have probably ordered at least 6 over the last year. I want to order fans for all my girlfriends. [...] I check your website often. Thank you for a fabulous product.
A.R.P., Washington, USA

The fans have arrived and they are lovely. Thank you very much.
M.V.L., Washington, USA

I just wanted to let you know that the fans came in over the weekend and they are beautiful!! If you ever need a reference please feel free to use my email address!! I cannot thank you enough for all your help. These fans will make my daughters wedding just that much more special!! Thanks again and I will recommend your site to anyone.
J.B., Indiana, USA

I am so glad I took your advice and ordered the lace fan [...] It is a pleasure to have this fan in my possession. I will treasure it always. Its size is also fine with me. Thank you very much.
C.C., New Jersey, USA

I received my new fan on Friday and am absolutely thrilled with it. It is perfectly beautiful and now my only dilemma will be choosing which fan to use. I thank you again, for the stunning product you produce, the prompt handling of my order and your gracious and excellent service. Have a wonderful summer. Sincerely,
C.K., New York, USA
(After receiving the second order)

Mil gracias!!!!! Acabo de recibir su envio. Los abanicos llegaron en perfecta condicion. Que gran servicio! Y tambien MUY RAPIDO!!!

Translation: A thousand thanks!!!!! I just received your shipment. The fans arrived in perfect condition. Great service! And VERY FAST too!!!
S.E.C., Minnesota, USA

Today I received my order. My new fan is gorgeous. I can't wait until the weather gets warmer. The fans I ordered to give out as party favors are perfect! I love the beautiful colors. Everything arrived in perfect shape. Thank you.
A.I.F., Washington DC, USA

We received [the fans] yesterday and they are beautiful! Thank you, you have been a great pleasure to work with.
C.G., Arizona, USA

Many of the places that I have lived have been very hot and lacking in "modern" conveniences. As a result, I have been using and collecting fans for the last 45 years. I found your web site quite by accident and I am so glad that I did. You have a truly superior product. I have placed a second order and am looking forward to it's arrival. At some time in the future, I would like to custom order some fans as replacements for some of my delicate antique fans. Until that time, thank you again for the beautiful fans.
N.M., California, USA

In an amazingly short period of time, the order arrived at my gate! Only one package had been opened by U.S. customs, and all were in excellent condition. They are beautiful, and smooth, as advertised. Now, perhaps with careful practice, I will be able to reproduce those expressive sounds I remember! Regards,
M.W.M., Texas, USA

The fans arrived today. They are absolutely beautiful. I ordered two of the small "Fans for Men", one in black and one in off-white for my fiancé and I to carry at our wedding in August. Do you have any ideas for how to preserve the fans after this event? Is there a preferred method of framing them under glass or something? Many thanks,
D.D., California, USA
(A generic answer to this customer's question
has been added to our Questions & Answers page)

Received the fan. It's perfect. [...] My wife loves it. Thanks again for all your help.
S.W., Arizona, USA

Loved my fans, beautiful workmanship!
Will definitely order from your website again.
C.C.T., Alberta, Canada

I received my fans and they are beautiful. Thank you. I cannot wait to use them in public so others can be envious. I will be ordering again in the future.
Thank you again.
K.H., Illinois, USA

I received the hand fan today, it's very beautiful and I really love it. Thank you.
J.V.P., New York, USA

Well, I thought I was going to surprise my wife with her Christmas gift of your fans but I didn't. She wanted to play the 'guessing game' so I tried to mislead her but she guessed that I was giving her 'hand fans'. After she opened her package, she was so excited and really loved the craftsmanship. She went to your website and took the tour, looking at your fans and started picking out what she wanted next. For her birthday in March, I'll be ordering more. Again, thank you so much for having a wonderful product.
G.L.S., Mississippi, USA

I received the order with the two fans yesterday, and they are much prettier than the pictures! Thank you for the order and I will enjoy!
J.B.L., Georgia, USA

The fans worked out wonderfully, thank you so much.
M.J.K., Massachusetts, USA
(After purchasing fans as props for an opera)

Thank you so much for my beautiful fan. I received it today and I' m very pleased with it. The high quality and the design are wonderful ! Best of wishes,
N.G., Offenbach am Main, Germany

My beautiful fan arrived yesterday. I just wanted to let you know how pleased I am with it. Thank you,
J.G., North Carolina, USA

It is a pleasure to do business, in this day and age, with a company that provides such individual and personal service, and is clearly dedicated to customer satisfaction. I look forward to placing an order for another fan soon (I want one in darker colors for winter use) and I am sure that when my friends see the fan, and realize what a wonderful and charming idea it is to have a fan for those warm nights and at the theatre, they will want one, as well. I will be happy to recommend your company to them. Sincere thanks for your help and assistance and best regards,
C. K., New York, USA

I was extremely satisfied and pleased with both the fast service and also the personal service that could not be done any better.
D.C., Nebraska, USA

I received my fan yesterday and am very pleased. It is beautiful! I am planning a trip to Spain for next summer and was wondering if you also have a retail store in Barcelona. Thank you again for the beautiful fan and for such efficient service. Sincerely,
K.C., New Jersey, USA
(A generic answer to this customer's question
has been added to our Questions & Answers page)

I have received the fan and it's in good condition. I gave it to my wife for our anniversary. She just loves it! It is a beautiful fan! You must thank the artist who painted it for me. And thank you for having it available. Cordially yours,
T.M., Washington, USA

Hi!! I received my fan yesterday and have not put it down yet. My fan is even better than it looked in the picture. I am completely satisfied with your company and I will most likely do more business with you in the future. Thanks soooo much!!!! :o) Sincerely,
K.E.H., Pennsylvania, USA
Age: 12 yr.
P.S. I LOVE my fan!!!

The Fans are BEAUTIFUL! We are so excited to have a truly southern themed wedding! The quality is GREAT! Thank you!
A.J., Virginia, USA

Beautiful fans, prompt service, and a pleasant experience.
Hello! Received confirmation of my recent order. Can't wait to see the fan! The last one was beautiful! Very pretty... Thanks for your promptness. Sincerely,
D.C., Indiana, USA

The fans have arrived and they are beautiful. I will definitely order from you again. Thank you.
M.E.G., Massachusetts, USA

The fan arrived Wednesday and it is beautiful. Thank you for such wonderful service. It was a pleasure doing business with you. Sincerely,
J.P., Missouri, USA

Just received my order and am very happy. They were just what I was looking for. The quality is fantastic. A million thanks for such prompt service.
M.N., Pennsylvania, USA

We have indeed received the lovely fans and are very pleased. Once again, it has been well worth the effort and a pleasure at that. We look forward to further collaboration in the future. Kindly,
L.C. and D.K., New York, USA
(After receiving custom printed fans with the customers' own design)
Recibí los abanicos ayer. ¡Qué rápido! Están bellísimos. Muchísimas gracias,

Translation: I received the fans yesterday. How fast! They are beautiful. Thank you so much,
N.P., Texas, USA

Just a brief note to thank you very much for your help with our "abanicos". We received them yesterday and they are just wonderful. They will make a delightful addition to our wedding day. I am very thankful to have found your web site and to have had such a pleasant experience. Thank you very much for your kind assistance. Warmest Regards,
E.B., Arizona, USA

I just received the fans! They are exactly as I'd hoped. Thank you for the prompt service. I really appreciate how simple your web site is to navigate, and now that I see the fans, I appreciate how accurate your color photos are! Thank you very much,
L.R., California, USA

I received both of my beautiful fans today! Actually, one is for me and one is for my sister's birthday gift and I'm looking forward to surprising her with it. They are just as beautiful as I imagined and I plan to order more fans as time goes by. Your web site is very well done, easy to navigate and loads quickly, it's a pleasure to use. My sister loves fans so I expect that she will eventually order one or two more after getting this first one as a gift. Thank you also for your quick reply to my e-mails (you didn't even embarrass me by pointing out that I could have checked the FAQ's first for an answer to my question), thank you for your courteous reply.
L.S., North Carolina, USA

I received my fans [...] and they look great! I really do appreciate all of your cooperation and patience. I know our wedding guests will love the fans, and they will come in handy since the wedding is outdoors in June on an island. Once again, you provided me with the greatest customer service, and I thank you! Sincerely,
D.P., Georgia, USA

I want to thank you for your courtesy while I was waiting for the back ordered fans. Your consistent contact with me kept me from worrying. The fans are beautiful and exactly as shown on your web-site. Thanks,
D.L.H., Maine, USA

My fans arrived several days ago. Your packaging was impeccable. I am very pleased with my fans. I look forward to purchasing more beautiful fans from your company in the future. They are wonderfully made and beautifully detailed. Sincerely,
B.B., Montana, USA

I received my fans today and am thrilled! The quality and workmanship are exquisite! I have several more fans I intend to purchase in the near future. Thank you so much for crafting such a beautiful product.
B.H., Utah, USA

I received my order today. I was very happy to get it so soon. It has, at times, taken weeks for items to reach me, that I have ordered from other places, even from here in the US. The fans were exactly like the images I saw at your website, and I was very pleased. The gift card is very nice, and shows a very nice touch of class. I must compliment you on your website. It is very friendly and easy to navigate. All the information is readily available next to each fan, without being cluttered, and everything is easy to read. Everything downloads quickly too. In conclusion, I enjoyed dealing with your company. It appears to be very well run. I have book marked your site, and will tell others about it, and will, of course, consider doing business with you again. You have so many beautiful fans, it was difficult to choose. I am looking forward to presenting my wife with these fans on her birthday when I take her out for dinner. I know she will be very happy with them. Thank you very much. Have a wonderful day,
P. L., Missouri, USA

I recently purchased and received a beautiful fan from your company. I'm extremely happy with this gorgeous fan.
L.G., Georgia, USA

I am anxious to receive them to take with us on a trip to a small town [...] that we own a home in. It is extremely hot and humid there this time of year and I plan to give them all away to the local residents. My son was married last August outdoors and we ordered the same fans from your company for all the guests. They were a wonderful addition to the 100 plus degree day. Thank you for a good quality product at a reasonable price. Again, thanks for taking the time to call instead of waiting for me to respond by e-mail. The personal attention is sadly missing from many businesses today- especially web based business. Sincerely,
J.J., California, USA

I would like to thank you so much. I'm very pleased with my fan, and I plan to order more in the future. I use fans everyday and now I have extremely beautiful ones to use. I plan to buy at least one or two every other month. The colors are beautiful and they give a wonderful breeze. The fan I order in the men's catalog is for me. It fits perfectly into a small evening bag, which has always been a problem. The simplicity and beauty of these fans have ended my search for fans. The best thing I ever did was do a search on the Internet. Gracias.
 J.A.G., California, USA

I received my fans today (so fast) and they are fabulous and tres chic. I loved how sweetly they were wrapped. The presentation was lovely. Thank you so much.
B.J.M.,  Maryland, USA

Just wanted to let you know that my fan has been delivered and is really lovely. I appreciate the prompt service and will certainly get information of your fans to the reenactment community.
S.J., Wisconsin, USA

Received the fan. It is beautiful. Many thanks,
B.D., California, USA

I received my fans today and they look lovely. Thank you so much!
J.T., Iowa, USA

The fans arrived this morning and they are truly lovely --the quality of the
workmanship is everything your descriptions led me to believe. I will use these
with pleasure for many years and recommend you to friends who are also fan
lovers. Sincerely,
M.S.G., Virginia, USA

I just wanted to let you know that I received my order of 100 printed fans --- and they turned out absolutely wonderful!!!!!! I could not be more pleased with your product. I am certain that they will be just the right touch for my outdoor wedding. Thank you again. A very pleased customer,
A.L., Florida, USA

My fan is PERFECT!!!! Thank you for creating something so precious.
S.K.O., Illinois, USA

Thank you so much!! We received the fans yesterday and they are beautiful. Thank you so much for being so accommodating and so wonderful to work with.
T.C., California, USA

The fans were received this morning. They are beautiful.
Thank you,
K.T., Louisiana, USA

Thank you for all of the help you have given me to get the perfect fan.
I really appreciate it!!
N.G., California, USA

Thank you. We received the fans and they look great!
They will add a lot to our Son's wedding day.
S.K., Delaware, USA

My fiancé has received the fans, and he absolutely loves them!
Thank you so much for all your help. We sincerely appreciate it.
L.E., Georgia, USA

My husband recently purchased a bridal hand fan from you, [...], a very pretty lace one. And everyone agreed that it was beautiful, elegant and much better that a bouquet of flowers. We decided to make it a family heirloom. What I would like to know is, how can it be preserved so years down the road it doesn't turn yellow or brown, and the cloth rips apart, or get all moth ridden. Thank you very much.
P.S. I appreciated how quick shipment was too.
A.F., Massachusetts, USA

(A generic answer to this customer's question
has been added to our Questions & Answers page)

I received my beautiful fan [...] I love it and will order more for sure.
Thanks for the great service.
J.J., Colorado, USA

Just wanted to let you know I love your fans. This is my third order with your company. My friends and I use them at the dance clubs. The fans are not only fashionable but functional. They keep us cool on the dance floor. I never go to the club without one. I have been nicknamed the Fan Boy... Thanks for the endless hours of entertainment. "You rock".
T.B., Michigan, USA

I just wanted to write and compliment you on an excellent service. It's not often nowadays that I find myself in the happy position of sending such an email, but I could not criticise your service at all. You have an excellent product range, all the information you sent me immediately my order was placed was very concise, and the fan arrived, beautifully packaged, exactly when it was due to arrive. I am extremely pleased with the fan. It is for my wedding in August, and I am sure it will be just perfect for the big day! If I ever need another fan, or hear of anyone else that does, I will not hesitate in recommending your company. Well done, keep up the good work, and have a nice weekend!
R.S.,  Hertfordshire, United Kingdom

I received the fans this week, and they will be perfect!! Thanks for the prompt service!
R.M.B., Wisconsin, USA

I received my fans and they are beautiful, I used one last night and everyone had to look at it. I used the black one last night! Thank you again!
L.S., Florida, USA

I just wanted to send you this message to let you know I received the fans. We are very pleased with them and they look great. Thank you for a great job. I will certainly be thinking of how I can inform my friends and colleagues about your great work. Thank you again.
J.W., California, USA

I want to thank you for the excellent service you provided. Your fans are beautiful. They will make my wedding day that much more memorable. I want to compliment you on how diligent and considerate you were with me (your customer). Your service was quite impressive. Thank you again for everything.
S.E., California, USA

The fan arrived  in excellent condition. Thanks for the prompt shipment.
It's a true work of art.
T.M., Colorado, USA

I have received the fans today, and all I can say is that they're exquisite! Everyone is very happy with their fans [...] I am very pleased with your efforts in bringing forth to your clients the best services possible, and the special attention you give to their tastes and needs. Thank you very much.
 S.A.A.S., Jeddah, Saudi Arabia

Oh, ...it's gorgeous. So beautifully worked and the perfect size! I was a little nervous that it might be either too big or too small. The wood is so soft to the touch. The craftsmanship is extraordinary. I've been showing it off here at the office and everyone is just blown away by it. This is going to be a wonderful addition to my trousseau and an heirloom for my daughters... Thank you so much for sending it FedEx. And for wrapping it so beautifully in the silver paper. It really made it Christmas morning here in Boston! Thanks again for everything.
E.H., Massachusetts, USA

I am very pleased with my fans.
S.S.,  Virginia, USA

Received the fans today [...] They are exquisite!! The gift wrapping was a very nice touch. I am VERY IMPRESSED with the quality of the workmanship of these fans. They will last a lifetime [...] your products are well worth the expense and are definitely quality made [...] You might consider adding to your customer service survey an option above and beyond "Very Satisfied", because (in terms of internet ordering, shipping, and customer service) you are in the area of FANTASTIC and WONDERFUL, and HIGHLY CONSIDERATE, ABOVE AND BEYOND VERY SATISFIED AND INTO ELATED... 
M.R., Virginia, USA

Thank you for your continued assistance with this college event. Today we received the shipment of fans and were very pleased with it.  The fans will work very well with our program theme as well as add a touch of authenticity. Everything was certainly more than we had expected. Our guests will be very pleased to receive such a beautiful gift. Once again, thank you very much.
J.W., Delaware, USA

Your site has been, so far, the greatest find of the new year, decade, century, etc! I'm very satisfied indeed, with the fans I've bought! Hope you'll keep me informed about eventual new items available! [...] Thank you very much! It has been wonderful doing business with you!
C.F.C.N., São Paulo, Brazil

Our fan arrived on Friday; it's beautiful and was in perfect condition. Thank you for all your help in getting it to the States so quickly. It is much appreciated.
S.M., Georgia, USA

Several weeks ago, I was presented with the lovely gift of a leather fan, [...] which I understand is the product of your exceptional craftsmanship. I asked [...] for your email address so I could tell you personally how much I love it! It is truly a work of art and is the perfect confluence of design and beauty. Already, I treasure it amongst my prized possessions. I understand that the creation of this fan was very challenging, however the results are magnificent. Thank you for not giving up and for making my vision of a leather fan a reality.
A.D., London, England

[...] Nuevamente le estoy muy agradecida por la atención y el servicio que Ud. me ha brindado y por haber hecho posible que mi Madre se sintiera feliz a pesar de las distancias que nos separan.

Translation: [...] Again thank you very much for your attention, for the service that you have provided, and for making possible for my Mother to feel happy in spite of the distance that keeps us apart.
N.N.C., California, USA

[...] Thank you for the beautiful fans and wonderful service. There should be a higher category than "very satisfied" like "excellent" or "delighted": this would have been my response to all categories! [...] Thanks for everything!
P. M. R., New York, USA

I wanted to take a moment to let you know that I received my order of sandalwood fans, and they are precious. They are exactly what I hoped they would be. Thank you! 
T. M. S., Texas, USA

Many thanks for being so flexible [...] I think you guys have a great service here and I have certainly been telling all my friends how helpful you have been.
I. B., London, England

The fans have arrived and are beautiful. Thank you.
D. M. M., Texas, USA

You are the "very best"! Thank you for a painless order process and your wonderful service.
M. D., California, USA

My fan arrived in good condition today. I just wanted you to know that I'm very happy with it. Thank you.
J. D., Massachusetts, USA

[...] I am so happy to know Ideco is online. I have always had a fondness for hand fans, and now I will be able to indulge myself this summer. :)
L. S. S., New York, USA

The briefcase I ordered from your company arrived today in perfect condition and it is just wonderful. A short while earlier I ordered two folding fans, and they are exactly what I was looking for, too. But this briefcase is exquisite. The size is perfect, and the workmanship is excellent. I just want you to know that you have one extremely satisfied customer out here in cyber-space. If you, by any chance, have a more extensive print catalog I would love to have one. If not, I'll keep checking in from time to time to examine your showcased merchandise.
J. W. M., Ph.D., Missouri, USA

Hallelujah! We received the fans and they are nicer than the internet photograph. I am sure my daughter will be delighted with them as favors at her wedding and I certainly appreciate all of your valuable help. My first overseas internet commerce has paid off in a big way thanks to you and your conscientious way of doing business.
F. H., Georgia, USA

I just got my order and am ecstatic [...] The fans, cords and tassels are fabulous
  [...] I love everything!
G. M. V., Florida, USA

I loved everything about your company.
G. J. E., New York, USA

I just received my fans and they're beautiful! I'm so glad you suggested the dark blue, which is very elegant and fits in to the color scheme perfectly [...] Thank you again for everything. I was very proud of myself for finding your website on the Internet and hope that many others do as well.
S. R. B., New York, USA

I wanted to let you know that my fan arrived just in time for St. Valentine's Day!! I could not have asked for a better Valentine's gift. The fan is quite beautiful. The combination of the dark wood with the floral motifs is elegant and visually stunning. I cannot imagine how time consuming it must be to construct and decorate the fans. I'm certainly planning to order more in the future. Thank you for your patience with my questions and for the prompt delivery of my fan.
B. K. L., Nova Scotia, Canada

Your confidence was not misplaced - the fan arrived in today's mail. Thank you so much for your courteous and attentive service. It has been a pleasure doing business with you.
R. A. K., California, USA

Thanks for your courtesy and prompt responses. It has been a pleasure doing business with you and I look forward to renewing that pleasure sometime in the future.
M. P., New Hampshire, USA

I am letting you know that the fans arrived on the 23rd. although I received them last night. They are beautiful. I think the girls will be very happy with them. Now I have the hard choice of who gets which fan. Thank you again for such quick service, our mail service in the States would not have gotten them to me as fast.
S. K. A., California, USA

The fans are truly works of art!! [...] Thank you so much for all of your help--I will definitely tell my friends about the good, courteous service I received from you. Thank you for your time and help.
A. F. A., Pennsylvania, USA

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